Payment failed, on hold or paused
Google Play could not take a payment, or you paused the plan there. Fix it in Google Play.
Payment problem means Google Play could not take your last payment. You keep access for a few days while Google retries. Update your card in Google Play and the plan carries on.
On hold means the retries ran out and access is paused until the payment method is fixed. Once it is, access returns within minutes.
Paused means you paused the subscription yourself in Google Play. Resume it there whenever you like.
If you pay by card on this website, open Subscriptions in your account and choose Update payment method. Access returns within minutes once the payment goes through.
If you pay through PayPal, check the card or bank behind your PayPal account. PayPal tries the payment again by itself. If your plan is not back within a few days, cancel it from Subscriptions in your account and subscribe again.
- 1Open the Google Play app and tap your profile picture.
- 2Choose Payments and subscriptions, then Payment methods, and update your card.
- 3Go back to Subscriptions, pick JustCoffee, and follow the prompt to fix or resume the plan.
