Help centre
How can we help?
Most answers are a search away. If not, a person is.
37 articles
Getting started
Connect with one tap
The power button on Home connects you to the fastest server we can find.
Getting started
Pick a country yourself
Open the Locations tab and tap any country to connect there.
Getting started
What the brews do
Brews are one tap shortcuts: streaming, gaming and everyday browsing.
Streaming
Streaming through the right route
The streaming picker connects you through a route kept for the service you choose.
Streaming
Auto-Pilot
Auto-Pilot switches the VPN to the right streaming route by itself when you open a streaming app.
Streaming
What usage access sees
Usage access only tells the app which app is in the foreground. Nothing leaves your device.
Settings
Kill switch
With the kill switch on, the internet is blocked whenever the VPN drops.
Settings
Split tunnelling
Let chosen apps bypass the VPN and use your normal connection.
Settings
Always on VPN, and Android's version
Two settings with similar names that do different things.
Settings
Connect on startup
The VPN connects by itself when your device starts or wakes from sleep.
Settings
Unrestricted battery usage
Ask Android to leave JustCoffee running in the background.
TV
Sign in on your TV
Scan the QR code on the TV with your phone, or enter the six character code here.
TV
Plans and payment on TV
Choose a plan on the TV and pay through Google Play. One subscription covers your phone and TV.
Troubleshooting
Couldn't reach our servers
The tunnel could not be built. It is a network problem between you and us, not your account.
Troubleshooting
That location refused the connection
One location refusing you is a problem at that location, not with your account.
Troubleshooting
Something went wrong on our end
If every location refuses the connection, the fault is on our side.
Troubleshooting
The VPN permission prompt
Android asks once to allow JustCoffee to set up a VPN connection. Every VPN app needs this.
Account
Your devices
See every device signed into your account and sign any of them out.
Account
Change your password
On the phone, open Account, Password and Security. On the TV, change it on this website.
Account
Delete your account
Deleting removes your account, its data and its access permanently.
Plans and billing
Plans and pricing
Monthly for $9.99, one year for $47.88, or two years for $71.76, which works out at $2.99 a month.
Plans and billing
What every plan includes
There is one JustCoffee. Every plan unlocks all of it.
Plans and billing
Is there a free trial?
No free trial or free tier, but website purchases have a 7-day money-back guarantee.
Plans and billing
Refunds and the 7-day guarantee
Ask within 7 days of your first website payment and we will refund it in full.
Plans and billing
Cancel your subscription
Cancel in Google Play for app purchases. You keep everything until the end of the period you paid for.
Plans and billing
Using a promo code
Enter the code at checkout on the website. It is checked before you pay.
Plans and billing
Payment failed, on hold or paused
Google Play could not take a payment, or you paused the plan there. Fix it in Google Play.
Account
Subscription linked to another account
A Google Play subscription attaches to the first JustCoffee login that redeems it.
Getting started
Which devices can I use?
Android phones and tablets, Android TV and Google TV, and Fire TV. One account covers them all.
Getting started
Get the app
Install JustCoffee from Google Play on your phone or Android TV, then sign in.
TV
Install on Fire TV
JustCoffee is on its way to the Amazon Appstore, where you will install it like any other Fire TV app.
Account
Reset a forgotten password
Ask for a reset link from the sign-in page and choose a new password from the email.
Account
I did not get the verification code
Check spam, wait a minute, then ask for a fresh code. Codes are four digits and expire quickly.
Account
My account was suspended
Suspensions follow a breach of the fair use rules or a disputed payment. Contact us if you think it is a mistake.
Privacy
Do you keep logs? What we store
No browsing, traffic or DNS logs. We keep only what runs your account.
Settings
Which protocol should I use?
WireGuard for speed. Switch to OpenVPN TCP when a network blocks the others.
Troubleshooting
The VPN feels slow
Pick a closer country, use WireGuard, and use the right brew for what you are doing.
Talk to us
Most answers are a search away. If not, a person is. The barista answers in seconds and hands you to a human when you ask.