Legal
Refund Policy
Last updated 14 September 2026
We want you to try JustCoffee VPN without worrying about the price. Website purchases come with a 7-day money-back guarantee. Google Play purchases follow Google's refund rules, and we help with those too.
1. The 7-day money-back guarantee
If you subscribe on this website and JustCoffee VPN is not for you, tell us within 7 days of your first payment and we will refund that payment in full. You do not need to give a reason, although we always like to hear one.
2. What is covered
- The first payment of a new subscription bought on this website.
- One guarantee per customer. A second subscription by the same person is not covered.
- Renewal payments are not covered. Cancel before the renewal date to avoid one.
- Accounts suspended for breaking the Terms, or repeated sign-ups to obtain free service, are not covered.
3. How to request a refund
- Open the chat on this website and choose Talk to a human, or email support@justcoffeevpn.com.
- Send the email address on your account and the date of the payment or the receipt.
- We confirm the refund by email and cancel the subscription so it does not renew.
4. Google Play purchases
Purchases made in the Android or Android TV app are billed by Google, and only Google can refund them. You can request a refund through Google Play within 48 hours of a charge. After that, email us with your Google Play order number and we will look at it with you.
5. Timing
Refunds go back to the original payment method. They usually appear within 5 to 10 working days, depending on your bank. Access to the plan ends when the refund is issued.
6. Questions
Email support@justcoffeevpn.com or use the chat on this website.